Insights 

We launched an initiative to improve the quality of inbound deliveries.

The objective was clear: identify recurring issues, implement targeted solutions, and streamline the delivery process to reduce inefficiencies and hidden costs.

The Approach

We started by introducing measurable KPIs to objectively assess inbound delivery quality. Within weeks, data analysis revealed five recurring issues:

1. No timeslot booking → resulting in delays and dock congestion

2. Missing or incorrect documentation → slowing goods receipt processing

3. Damaged packaging → increasing product quality risk

4. Unloading not possible due to damaged load carriers → safety hazards and process disruption

5. Poor pallet stacking quality → instability, inefficiency, and increased handling time

Each deviation triggered a structured supplier notification. 

Rather than treating issues as isolated events, we initiated joint performance reviews with suppliers and transport partners. Sustainable improvement required end-to-end ownership across the supply chain.

We identified three critical quality drivers that required structural improvement:

• Packaging standards

• Load carrier quality

• Pallet stacking methodology

By addressing these upstream factors, we reduced downstream operational risk.

Implementation and Results

Four additional bottlenecks were identified:

• Unlimited deliveries per timeslot → causing dock congestion

• Excessive truck waiting times → disrupting warehouse planning

• Imbalanced staffing allocation → lowering productivity

• Inconsistent documentation quality → creating rework and errors

We implemented a structured inbound control model that included:

• Controlled delivery slot allocation

• Dock capacity planning based on forecasted volumes

• Clear ownership and defined responsibilities

• Standardized documentation requirements

• Improved communication protocols between DC, suppliers, and carriers

The Impact

The initiative delivered measurable and sustainable improvements:

• Smoother and predictable inbound flows

• Significant reduction in dock congestion and waiting times

• Improved workforce planning and labor efficiency

• Stronger seasonal volume control, successfully managing a 35% fluctuation between low and peak season

• Over €200,000 in hidden operational costs eliminated