Insights 

In early 2022, we launched an initiative to improve the quality of inbound deliveries.

The objective was clear: identify recurring issues, implement targeted solutions, and streamline the delivery process to reduce inefficiencies and hidden costs.

The Approach

We began by systematically measuring the quality of inbound deliveries. 

Within just weeks, five key recurring issues were identified:

1. No timeslot booked → causing delays

2. Missing or incorrect documents → slowing down reception

3. Damaged packaging → raising concerns over product quality

4. Unload not possible due to damaged carrier → safety and process risks

5. Poor pallet stacking → creating instability and further delays

Each identified issue triggered a supplier notification, and we facilitated joint reviews with both suppliers and transporters. Recognizing that sustainable improvements require collaboration across the chain.

We also focused on three major quality drivers:

• Packaging

• Load carriers

• Stacking methods

Implementation and Results

By acting on the collected data and engaging partners, we were able to resolve more than 90% of the recurring issues. Building on this momentum, we expanded the scope to tackle four remaining bottlenecks:

• Unlimited deliveries per slot → leading to congestion

• Long wait times → disrupting planning

• Unbalanced staffing → lowering efficiency

• Poor documentation → causing errors and rework

A structured approach was introduced, including better delivery scheduling, clear roles, and improved communication among all stakeholders.

The Impact

The initiative delivered measurable improvements:

• Smoother and more predictable delivery flows

• Better seasonal volume control, managing a 35% swing between summer and peak season

• Over €200K in hidden operational expenses (OPEX) saved